Powerful phrases, customer, powerful phrases, travel to more customer orientation, Centered Innovation Map, Oracle Utilities Customer Care and Billing OR ACL E, Customer first: Improving the customer experience across, first Customer Improving the customer experience across, CUSTOMER GUIDE Services Offered by, CUSTOMER AGREEMENT, Sirius XM Holdings 9. , any claim or dispute of any kind between one or more current or former clients and Melaleuca (or their executives, shareholders or employees), unless resolved by mutual agreement, will be settled by binding arbitration. Judgment on an arbitral award of the arbitrator can be filed in any competent court. All issues must be decided by the arbitrator in accordance with this agreement, including questions relating to the scope and applicability of the arbitration provision, and the arbitrator has the power to award damages and claims for omission. If the cost of arbitration is prohibitive in relation to the cost of litigation, I agree that Melaleuca can pay as much registration and hearing fees related to arbitration as the arbitrator deems necessary to avoid pro-cost arbitration. MELALEUCA AND I AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING OR IN ANY PROCEEDING THAT CONSOLIDATES MORE THAN ONE PERSON`S CLAIMS. MELALEUCA AND I ALSO AGREE THAT, BY ENTERING INTO THIS AGREEMENT, EACH PARTY IS WAIVING THE RIGHT TO A TRIAL BY JURY FOR ALL CLAIMS SUBJECT TO BIN ARBITRATION. All arbitration hearings are held in the state of Idaho. This agreement is governed by Idaho State Laws and the Federal Arbitration Act (“FAA”). If there is a conflict between the Idaho Act and the FAA, the FAA will govern. This provision, in whole or in part, applies to the termination, deletion or suspension of this agreement or to any provision in this paragraph. In its decision, the arbitrator or the court (a) are not entitled to state the importance of this agreement or the intention of the parties with respect to this agreement with respect to written or oral communications, the conduct of the trade or documents or information other than those expressly amended or annulled by Melaleuca in accordance with this agreement; and (b) to consider as definitive and binding the interpretation of the Melaleuca agreements (including the interpretation of ambiguous provisions), unless such an interpretation proves inadequate by clear and convincing evidence.